Privacy Policy

1. Introduction

At Bounce Matters and Jo Grabyn's clinical practice ("we", "our", or "us"), we are committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Book a discovery call or consultation
• Subscribe to our newsletter or download resources
• Register for practitioner training or masterclasses
• Communicate with us via email or contact forms

This information may include your name, email address, phone number, health history, and other details necessary to provide our services.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Communicate with you, including responding to inquiries and sending appointment reminders
• Send you educational materials, newsletters, and updates (you can opt out at any time)
• Improve our website and clinical offerings

4. Data Security & Patient Confidentiality

We implement appropriate technical and organizational security measures to protect your personal information. As a healthcare practice, we adhere to strict confidentiality standards regarding any health information shared with us during consultations or via our secure patient portals.

5. Third-Party Services

We may use third-party service providers to facilitate our services (e.g., booking systems, email marketing platforms). These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Bounce Matters
Suite 4, Ground Floor, 200 Pittwater Road
Manly NSW 2095, Australia